Simple, fair, human.

If your order arrives damaged or there is a fault with the product, please write to us within 14 days of delivery and we'll work with you to make it right.

A photo of the product and packaging will help us assess the issue and resolve it as quickly as possible.

Approved refunds will be issued to your original payment method within 5–7 business days.

Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded, including the right to a replacement or refund for a major failure.

Email hello@plantaera.com or use our contact form.